Essential Duties and Responsibilities

include the following. Other duties may be assigned.
Compiles lists of prospective customers for use as sales leads, based on information from
newspapers, business directories, industry ads, trade shows, Internet Web sites, and other
Travels throughout assigned territory to call on regular and prospective customers to solicit
orders, or talks with customers on site, on sales floor or by phone.
Quotes prices and credit terms and prepares sales contracts for orders obtained.
Estimates date of delivery to customer, based on knowledge of own firm’s production and
delivery schedules.
Prepares reports of business transactions and keeps expense accounts. Works with inside sales
representatives to keep account activities and literature up to date.
Coordinates customer training.
Enters new customer data and other sales data for current customers into computer database.
Develops and maintains relationships with purchasing contacts.
Investigates and resolves customer problems with deliveries.
Reviews orders for ideas to expand services available to present customers.
Calls on prospects to explain features of services, cost, and advantages.
Writes orders and schedules initiation of services.
Confers with customers and company officials to resolve complaints.
Collects payments on accounts.

Supervisory Responsibilities
This job has no supervisory responsibilities.

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical – Collects and researches data.

Continuous Learning – Strives to continuously build knowledge and skills.
Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and
apply new skills; keeps abreast of current developments; requires minimal supervision; displays
understanding of how job relates to others; uses resources effectively.

Use of Technology – Adapts to new technologies; uses technology to increase productivity.

Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes
information skillfully; develops alternative solutions; works well in group problem solving
situations; uses reason even when dealing with emotional topics.

Customer Service – Manages difficult or emotional customer situations; responds promptly to
customer needs; solicits customer feedback to improve service ; responds to requests for service
and assistance; meets commitments.

Communications – Expresses ideas and thoughts verbally; expresses ideas and thoughts in
written form; exhibits good listening and comprehension; keeps others adequately informed;
selects and uses appropriate communication methods.

Cooperation – Establishes and maintains effective relations; exhibits tact and consideration.

Managing Customer Focus – Promotes customer focus; establishes customer service standards;
monitors customer satisfaction; develops new approaches to meeting customer needs.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens
and gets clarification; responds well to questions; demonstrates group presentation skills;
participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar;
varies writing style to meet needs; presents numerical data effectively; able to read and interpret
written information.

Business Acumen – Understands business implications of decisions; demonstrates knowledge of
market and competition; aligns work with strategic goals.

Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with
integrity and principles.

Organizational Support – Follows policies and procedures; completes administrative tasks
correctly and on time; supports organization’s goals and values.

Adaptability – Adapts to changes in the work environment; manages competing demands;
changes approach or method to best fit the situation; able to deal with frequent change, delays, or
unexpected events.

Consultative Selling – Qualifies potential customers; builds rapport and establishes trust; asks
questions to discover client business needs; applies product and market knowledge effectively;
presents solutions that meet customer objectives; manages and documents sales process.
Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and
overcomes obstacles; measures self against standard of excellence; recognizes and acts on
opportunities; takes calculated risks to accomplish goals.

Personal Appearance – Dresses appropriately for position; keeps self well groomed.
Sales Skills – Achieves sales goals; overcomes objections with persuasion and persistence;
initiates new contacts; maintains customer satisfaction; maintains records and promptly submits

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are
covered when absent; arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; takes responsibility for
own actions; keeps commitments; commits to long hours of work when necessary to reach
goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Innovation – Displays original thinking and creativity; meets challenges with resourcefulness.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for
additional resources; sets goals and objectives; organizes or schedules other people and their
tasks; develops realistic action plans.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote
quality; applies feedback to improve performance; monitors own work to ensure quality.

Quantity – Meets productivity standards; completes work in timely manner; strives to increase
productivity; works quickly.

Safety and Security – Observes safety and security procedures; determines appropriate action
beyond guidelines; uses equipment and materials properly.

Qualifications To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
Education and/or Experience
Associate’s degree or equivalent from two-year college or technical school; or six months to one
year related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations.  Ability to write reports, business
correspondence, and procedure manuals.  Ability to effectively present information and respond
to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral,
or diagram form.  Ability to deal with problems involving several concrete variables in
standardized situations.

Computer Skills
To perform this job successfully, an individual should have knowledge of  Contact Management
systems; MS Word Processing software and MS Excel Spreadsheet software.

Certificates, Licenses, Registrations
Current driver’s license

Physical Demands The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
While performing the duties of this Job, the employee is regularly required to talk or hear.  The
employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach
with hands and arms.  The employee is occasionally required to climb or balance; stoop, kneel,
crouch, or crawl and taste or smell. The employee must regularly lift and/or move up to 10
pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50
pounds.  Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of
those an employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
While performing the duties of this Job, the employee is occasionally exposed to wet and/or
humid conditions; moving mechanical parts; outside weather conditions and extreme cold. The
noise level in the work environment is usually moderate.

 Business Supplies & Equipment

 Transportation/Trucking/Railroad

Employment Type